Embroidery Policy

At The NAP Co, we are pleased to offer embroidery on selected items to add a personalised and bespoke touch to your purchase. Please read the following policy carefully before placing an embroidery order.

1. Personalisation Options

• We offer embroidery on selected products only.

• Customers may choose from a range of fonts, thread colours, and placement options, where available.

• Please ensure all spelling, initials, and details are correct when placing your order, as we copy your entry exactly.

• Any previews or mock ups shown during the ordering process are for illustrative purposes only to be used as a rough visual guide and are not exact. Please see the lettering style used below.

Script:

Bold

2. Lead Times

• Please allow up to 10 working for embroidery to be completed in addition to standard dispatch times.

• During peak seasons (e.g. Christmas), embroidery lead times may be extended — we’ll always notify you of any delays. 

3. Returns and Exchanges

• Embroidered items are non-refundable and non-exchangeable.

• As each embroidered piece is made to order, we cannot accept returns due to a change of mind, incorrect sizing, or personalisation errors submitted at checkout.

4. Faults and Quality Assurance

• We take great care to ensure all embroidery is completed to the highest standards.

• In the unlikely event of a manufacturing fault or error on our part, please contact us within 7 days of receiving your item, and we will offer a return for replacement or repair. 

5. Care Instructions

• To keep your items cute, we recommend a gentle cool wash and low ironing or steam on the reverse side of embroidered items.

• Please follow the specific care instructions provided with your product to ensure longevity.